Do you have great people skills? If so, a job in the consumer services industry might be the one for you.
You can find customer service jobs in almost every industry, including health care, retail, and even computer science. These roles help businesses cater to their customers and find ways to improve overall customer satisfaction.
This field can also be very accessible and high-paying, with plenty of career advancement and growth opportunities. But you might be wondering which consumer services jobs pay the most.
In this article, we’ll review the top 10 full-time jobs in the consumer services industry and their annual salaries and job requirements.
Average salary: $47,431 annually
As a receptionist, you are the first point of contact for your workplace’s customers or visitors.
This job may include:
- Greeting visitors in a friendly manner
- Guiding visitors to the right department or person
- Answering phone calls and connecting them to the right place
- Scheduling appointments
- Updating data records
- Handling administrative tasks
- Receiving, sorting, and delivering mail within the workplace
This job's education and skill requirements can vary, but a high-school diploma is sufficient for most entry-level jobs. Some companies may require a college degree in any discipline and relevant work experience for this role.
A receptionist job requires excellent communication and customer service skills, multitasking ability, and proficiency with basic computer programs and office equipment.
2. Member services representative
Average salary: $37,681 annually
You can find member services representative roles in various industries, such as finance, health care, retail, and technology. But what does it involve?
As a member service representative, your role includes:
- Resolving customers' queries via phone, email, or online chat
- Answering phones at a call center
- Providing information and answering questions about memberships and fees
- Troubleshooting payment issues
- Documenting inquiries and maintaining membership records
A high school diploma is necessary for entry-level member service representative positions. These positions may also require health care or financial services knowledge, depending on the industry. Applicants should be well-versed in basic technology, have a problem-solving attitude, and have excellent communication skills.
3. Client services manager
Average salary: $69,411 annually
A client services manager serves as the primary point of contact for a business’s clients. This role maintains good relations with potential and existing clients.
Your role includes:
- Understanding the client's needs and expectations
- Providing customer support and guidance to clients
- Managing and maintaining client relations
- Client onboarding and feedback collection
- Regularly checking in with clients to see if they are satisfied with the products or services provided
Applicants will need a bachelor's degree in a relevant field (e.g., business, marketing, or finance), depending on the company. This job is usually not entry-level and often requires four to five years of customer service or account management experience. You should also have excellent interpersonal and problem-solving skills.
4. Front desk manager
Average salary: $52,507 annually
A front desk manager oversees front desk operations and staff at a business, such as a retail store, health care facility, or hotel.
In this role, you will:
- Manage reservations or bookings
- Coordinate with staff from other departments
- Manage customer complaints and questions
- Answer incoming phone calls and emails
- Schedule shifts for other employees
Most entry-level front desk manager jobs require a high school diploma and strong leadership and management skills. Some companies may also prefer prior experience in the customer service industry to hire you for this role.
5. Help desk analyst
Average salary: $48,771 annually
A help desk analyst or technical support representative is a crucial part of any company’s information technology (IT) team.
In this role, you will:
- Provide technical assistance to end-users facing system-related problems
- Troubleshoot hardware and software issues
- Resolve technical issues over email or phone
- Perform regular back-end systems maintenance
This role requires a bachelor’s degree in a relevant field like business administration, computer sciences, or IT. You should have a strong understanding of technology and strong communication skills. You may not need any work experience for an entry-level position; however, someone with related work experience may have easier access to senior roles and higher pay.
6. Flight attendant
Average salary: $39,448 annually
Flight attendants ensure airline passengers' safety and comfort during air travel.
This job includes:
- Greeting airline passengers as they board the aircraft
- Performing safety checks before and after each flight
- Helping passengers find their seats
- Educating passengers about emergency protocols
- Serving food and beverages to flight passengers
- Responding to customer inquiries during the flight
You’ll likely need a high school diploma for a flight attendant job. However, some companies prefer candidates with a college degree in hospitality or a related field.
Upon hire, flight attendants undergo extensive training in flight procedures and protocols. A qualified candidate must possess good interpersonal skills, the ability to stay calm in a stressful situation, and a friendly, polite demeanor.
7. Event planner
Average salary: $47,052 annually
Event planners are a large part of the hospitality industry. They work to execute various kinds of events, like weddings, parties, and corporate events.
Responsibilities for this role include:
- Understanding clients’ needs and preferences
- Finding and booking suitable venues
- Partnering with different vendors to organize and service events
- Managing budgets and timelines
- Overseeing logistics like catering, decor, and entertainment
You need a bachelor’s degree in hospitality, event planning, or a related field for a job in event planning. You also need leadership and organizational skills and the ability to multitask.
You can opt for an entry-level event planning job even if you don’t have prior experience. You can climb up the ladder to senior event managing positions as you gain experience.
Average salary: $35,370 annually
Concierge jobs are often in the travel and tourism industry but can also be in some high-end office buildings or apartment complexes.
Depending on where you get a job, your responsibilities could include:
- Greeting customers as they arrive
- Making restaurant reservations
- Managing hotel check-ins and check-outs
- Arranging transportation for hotel guests
- Recommending local attractions and activities to guests
Concierge applicants will need a high school diploma, but some employers may require a college degree in hospitality or a related field. You should also have excellent communication skills, organization skills, and attention to detail. Familiarity with the surrounding area is an added bonus.
You don’t need any prior experience for this position. You could be promoted to a hotel or guest services manager as you gain experience.
9. Restaurant manager
Average salary: $50,120 annually
Restaurant managers oversee the daily operations of restaurants.
This can include tasks like:
- Overseeing restaurant staff
- Ensuring excellent customer service
- Managing staffing schedules
- Managing the restaurant’s finances
- Ensuring company compliance with health and safety regulations
- Managing inventory
You need a high school diploma and food safety training to land a job as a restaurant manager. In addition, you should have some leadership and management experience, customer service skills, organizational skills, and financial literacy.
A senior role usually requires some prior restaurant work experience. However, entry-level positions can serve as stepping stones for career advancement within the food service industry.
10. Retail store manager
Average salary: $75,039 annually
As the name suggests, a retail store manager manages the daily operations of a retail store.
The job responsibilities typically include:
- Recruiting, training, and managing store staff
- Implementing marketing and sales strategies
- Helping customers and answering questions
- Monitoring inventory
- Tracking sales and revenue
- Ensuring the store complies with safety regulations
- Resolving customer issues
You may need a bachelor’s degree in business, marketing, or a related field for this role. You should also have some leadership or management experience and excellent communication skills. However, you could also begin with an entry-level role at a retail store and advance with experience.