Handshake makes appointments easy

Posted Feb 2, 2016 by Katie Williams

Executive Summary

The Career Center, a unit of Student Life, is charged to serve students from all schools and colleges. As such, serving a large percentage of the over 43,000 students engaging in career exploration and decision making on “next steps” is a reality for the office. Offering over 20 different combinations of appointment types (type of appointment and staff expertise), the Career Center at the University of Michigan sought a system that was integrated with their other career and tracking tools that could manage this heavy demand. Through Handshake, they have serviced over 4,000 unique appointments since June of 2015.

Challenge

Formerly, the career center was utilizing an entirely separate system, outside of their then-current career services management tool, to manage and maintain their complex scheduling needs. Additionally, they had an institutional requirement to connect appointment scheduling with student data and usage. Utilizing separate systems to manage appointment scheduling and to aggregate the data proved cumbersome. “We were interested in being able to connect appointment scheduling with backend client data, notes, and usage to have a full view of our students’ engagement with our office,” notes Angela Hall, Sr. Systems Analyst for the Career Center at the University of Michigan. All the while, ease of use on the student side of the application remained equally imperative.

Early, Year One Experience

The Career Center was seeking to create an intuitive, “one-stop-shop” experience for the students they serve and the staff. With the transition to Handshake, they have completed the following metrics to advance their students’ career development:

  • Over 350 Job Search Appointments
  • Over 350 Mock Interview Appointments
  • Over 400 Internship Search Appointments
  • Over 500 Exploring Career Options Appointments
  • Over 1,450 Resume and Cover Letter Reviews (excludes Ph.D and Masters level)

(Data from June, 2015 - January, 2016)

The University of Michigan’s Career Center looks forward to continued increases in student engagement with their office and the resources they offer.